Frequently Asked Questions

How long does it take to get a response?

We typically respond to all inquiries within 24 hours. For urgent matters, our response time is usually under 4 hours.

What information should I include in my message?

Please include your username, transaction ID (if applicable), and as much detail about your inquiry as possible to help us assist you better.

How can I track my support ticket?

Once you submit your inquiry, you'll receive a confirmation email with a ticket number that you can use to track the status of your request.